Heat Pump Repair in Palatine, IL
Palatine ranges from in-town homes and mid-century ranches and split-levels to large two-stories on the north side near Inverness. Flat-rate heat pump repairs typically cost $275 to $765, and the $75 diagnostic comes off when you go ahead.
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Need Heat Pump Repair in Palatine?
Fast, honest heat pump repair from a family-owned team based in Streamwood.
- $75 diagnostic, waived when you approve the repair
- 24/7 emergency service, with same-day appointments available
- Trucks stocked with common heat pump parts like capacitors, contactors and defrost sensors, so most repairs are done in one visit
- Upfront, flat-rate pricing before any work starts
Time for a New Heat Pump in Palatine?
Free in-home replacement estimates from a Lennox Premier Dealer.
- Good, Better and Best options with upfront pricing
- ComEd rebates applied where you qualify
- Financing available, including 0% APR on select Lennox systems during Lennox promotions
- Sized with a load calculation, installed and permitted
Quick Summary
Pure Comfort Heating and Cooling repairs ducted and ductless heat pumps in Palatine, IL (60067 and 60074) from our shop in Streamwood. As of November 2026, common heat pump repairs cost $275 to $765 flat-rate with parts and labor: capacitors $275 to $348, defrost sensors $340 and defrost control boards $765, while a reversing valve is $1,470. The $75 diagnostic ($99 evenings, weekends and holidays) is waived when you approve the repair, and maintenance plan members save 10 to 15%. Call (708) 515-4822.
Reviewed by Gene Baldassano, owner and NATE- and EPA 608-certified HVAC technician since 2008 · Updated
What Goes Wrong With Palatine Heat Pumps
Heat pumps in Palatine work year-round: cooling in summer and heating through fall, spring and much of winter, often with a gas furnace or electric strips as backup. That makes them harder working than an air conditioner, and the problems we see most are failed capacitors and contactors, defrost sensors and boards, reversing valves that stick between modes, and refrigerant leaks. We test the system in the mode that is giving you trouble and check the backup heat at the same time.
From Call to Fixed: Palatine Heat Pump Repair
We start by running the heat pump in the mode that is causing trouble, so we see the symptom instead of guessing. The technician checks the thermostat and wiring, the capacitor and contactor, the defrost sensor and control, the reversing valve and the refrigerant pressures, then airflow and the backup heat. You hear the cause and a flat-rate price before work begins, and most repairs are done on the first visit.
Is Your Palatine Heat Pump Worth Fixing?
A heat pump usually lasts 12 to 15 years here, a bit less than a furnace because it runs in both seasons. Repair makes sense when the failure is isolated, like a capacitor, contactor, defrost sensor or defrost board. Consider replacement when an older unit needs a compressor ($2,935) or a reversing valve ($1,470), or keeps leaking refrigerant. Replacement estimates are free.
Heat Pump and HVAC Services in Palatine
Other heating and cooling work in Palatine.
Heat Pump Repair Cost in Palatine, IL
Most bills land between $275 and $765. Contactors are $330 to $398 and capacitors $275 to $348. Refrigerant is priced per pound: R-410A $165 and R-454B $245, discounted when more than one pound is needed.
| Repair | Typical price | Common symptom |
|---|---|---|
| Capacitor | $275 to $348 | Outdoor fan or compressor hums but will not start |
| Contactor | $330 to $398 | Outdoor unit will not turn on, or will not shut off |
| Defrost sensor | $340 | Heavy ice that does not clear in winter |
| Crankcase heater | $355 | Hard compressor starts in cold weather |
| Defrost control board | $765 | No defrost, or the unit stays in defrost |
| Refrigerant charge check | $125 | Weak heating or cooling |
| Refrigerant, per pound | R-410A $165, R-454B $245 | Low charge; discounted when more than one pound is needed |
| Leak search and nitrogen pressure test | $610 | Charge keeps dropping |
| TXV (metering device) | $1,250 | Poor capacity, frosting, high superheat |
| Reversing valve | $1,470 | Stuck in heating or cooling |
| Compressor | $2,935 | Compressor failed or grounded |
| Diagnostic | $75 ($99 evenings, weekends and holidays) | Waived when you approve the repair |
Extra work and any permit are discussed with you first. Arrival windows reflect current demand and technician availability.
Why Palatine Families Trust Pure Comfort
Our technicians work on heat pumps year-round, not just in summer.
Local and family-owned
Local since 2008, from a shop in Streamwood, and still family-owned and operated.
In-house technicians
Service and installation completed by our own crews, never subcontracted to another company.
Trained and insured
NATE-certified and EPA 608-certified technicians, backed by full licensing and insurance.
All brands repaired
Lennox Premier Dealer, but your heat pump does not need to be a Lennox for us to fix it.
We finish every repair by checking refrigerant pressures, airflow and the temperature split.
Not Sure What Your Heat Pump Needs?
If your heat pump is old or the repairs keep coming, we will give you an honest repair-or-replace answer.
Feedback From Homeowners We Serve
Real Google reviews from homeowners near Palatine.
Recent Pure Comfort Jobs in Palatine, IL
1 job logged by our technicians in Palatine since October 2026. Locations are shown by town and ZIP code only.
The homeowner heard a rough inducer motor and repeated clicking at startup. We ran the furnace through several cycles and checked the inducer motor, pressure switch, gas valve, ECM blower motor and control board. The pressure switch held during our test, but a struggling inducer motor or a clogged condensate trap and hoses can make it drop out mid-cycle. The furnace is heating for now. We are sending repair options for the inducer motor and will clean the drain trap and hoses on the repair visit.
What Palatine homeowners say
“Great company Pure Comfort Heating and great technician Jonathan Doss! Saved me thousand of dollars on my air conditioner. Always on time , accurate, professional and trustful ! Highly recommend them For all heating and cooling devices.”
AC repair
“Jose took care of the maintenance of our furnace in a timely and professional manner. Thank you very much.”
Furnace maintenance
When you need HVAC due to an unexpected event you want someone who not only can provide the service you need….
Great service. Very professional. They try all avenues to resolve issues with equipment. Always a pleasure to work….
Had an issue with the thermostat reading erroneously, as soon as I contacted Pure Comfort, they got back….
Our serviceman, Gene, was very responsive, professional and thorough. He explained each aspect of the issue clearly and….
I called them at 7am with no heat, the only available spot they had was in the afternoon, 5 minutes later they called….
Gene was professional, on-time, very friendly and did a thorough job inspecting our A/C unit. He also checked….
Quick and honest service and advice last minute on a Sunday. Clean crew and equipment. Gene was a knowledgeable….
Gene did not give up on the problem. It was a crazy situation but he never gave up found the problem and fixed it. Thank you….
Furnace wasnt working. Called Pure Comfort after hours and they came right out and helped me. The furnace….
Very professional, definitely knowledgeable had the furnace fixed in 10 minutes. I can honestly say I trusted Gene….
Heat Pump Service Around Palatine
Pure Comfort serves all of Palatine, along with nearby Inverness, Schaumburg and Hoffman Estates.
Drive time: our shop in Streamwood is about 14 miles from Palatine, roughly 30 to 35 minutes away in normal traffic.
Zip codes: we cover Palatine homes in 60067 and 60074.
Heat pump repair in nearby towns
- Rolling MeadowsHeat pump repair
- Arlington HeightsHeat pump repair
- InvernessHeat pump repair
- South BarringtonHeat pump repair
- Buffalo GroveHeat pump repair
Near Palatine but not listed? We serve towns within about 20 miles of Streamwood. See all service areas or call (708) 515-4822.
Palatine Heat Pump Repair: Questions and Answers
What does a typical heat pump repair cost in Palatine?
Usually $275 to $765. Bigger repairs cost more: a reversing valve is $1,470 and a compressor $2,935. Every price is flat-rate and written before work starts.
My heat pump runs but the house stays cold. What is wrong?
It could be low refrigerant, a defrost problem, a dirty filter or backup heat that is not staging on. In very cold weather, a heat pump alone may also fall behind, which is what backup heat is for.
Can I get same-day heat pump repair in Palatine?
Often, yes. Phones are answered 24/7, and we are about 30 minutes away in Streamwood.
How does a heat pump defrost cycle work?
The system briefly runs in cooling mode to warm the outdoor coil and melt frost. If ice keeps building, a sensor, control board or reversing valve is often the cause.
Can you fix my Carrier, Trane or Mitsubishi heat pump?
Yes. We service all major ducted and ductless heat pump brands.
How long does a heat pump last?
Usually 12 to 15 years here, since it runs in both heating and cooling seasons. Yearly maintenance helps it reach the high end.
When should I service my heat pump?
Spring for cooling and fall for heating. A fall check confirms the defrost cycle and backup heat before cold weather.
Get Your Palatine Heat Pump Fixed
Call or book online for a heat pump diagnostic in Palatine, with a flat-rate price before any work.
- You get a scheduled window and the technician's name
- We diagnose and price the work before anything starts
- Replacement estimates are free, with no obligation
For the quickest Palatine appointment, call (708) 515-4822. The form is checked during business hours.