Emergency HVAC Service in the Northwest & West Suburbs
Pure Comfort answers the phone 24/7 for no-heat, no-cooling and water heater emergencies in Streamwood and the Northwest Suburbs. Same-day emergency service is available, and our stocked trucks fix most problems on the first visit. If you smell gas, leave the home and call Nicor Gas at 1-888-642-6748 before calling us.
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When Should You Call for Emergency HVAC Help?
Call right away for no heat in freezing weather or no cooling in dangerous heat; if you smell gas or a carbon monoxide alarm sounds, leave the home and call 911 or Nicor Gas first. Call when you see.
- No heat in extreme coldA house losing heat during a hard freeze puts both the household and the plumbing at risk.
- No cooling in dangerous heatExtended indoor heat is a health risk, particularly for older adults, young children and anyone with medical conditions.
- Smoke from the equipmentShut the system down and call. Continued operation can turn a component failure into something far worse.
- Repeated breaker tripsA breaker that keeps tripping may signal an electrical or equipment problem and should not be reset over and over.
- A loud boom or bangA sudden loud noise from the equipment means it should be shut off until it can be assessed.
- Major leakingWater reaching electrical components or causing active damage needs the system off and a call for guidance.
A gas odor or active carbon monoxide alarm is different from a normal repair. Leave the area, avoid ignition sources and follow utility or emergency guidance from a safe location before arranging HVAC service.
What Happens During an Emergency Service Call?
We look for the cause rather than repeatedly resetting equipment or replacing the first suspicious part.
- Understand the symptom. The first priority is understanding what the system is doing and whether it should remain off until we arrive.
- Follow the sequence. On site, we follow the sequence of operation to find exactly where the system stops behaving correctly.
- Test the relevant systems. Electrical, safety, combustion, refrigeration or airflow components are tested based on what the equipment is doing.
- Explain the options. Once the system is assessed, we explain what can be repaired now and whether any follow-up work is needed.
Emergency Repair or System Replacement?
During an emergency we restore heat or cooling with a repair whenever that is safe and sensible, and explain replacement options without pressure. An urgent call should not remove the homeowner’s ability to make an informed decision.
No-heat and no-cooling failures
Many urgent calls can be resolved through repair, restoring heat or cooling without a larger project.
A major failure on aging equipment
When a significant failure affects equipment in poor condition with a history of breakdowns, replacement becomes its own discussion.
HOW WE HANDLE THE ORDER OF THINGS
Address the immediate problem
The first goal is restoring safe operation or making the equipment safe to leave off.
Find the actual cause
Testing identifies what failed rather than guessing under time pressure.
Cover the repair
You get the recommended work explained before it moves forward, even on an urgent call.
Longer-term options later
Replacement conversations happen when they are relevant, not as pressure during a failure.
Related services: Furnace Repair · AC Repair
Clear Guidance When the System Fails
Pure Comfort is a family-owned Streamwood HVAC company founded in 2008. Our in-house technicians service all major makes and models.
- In-house techniciansNo subcontracted crews. The technician who arrives works for Pure Comfort and answers to us.
- Certified experienceNATE-certified and EPA-certified experience across heating and cooling diagnostics.
- No inflated promisesWe provide emergency service based on availability rather than publishing a response-time promise that may not hold.
- A real scheduling answerWhen you call, the team will explain the available scheduling path rather than leaving you guessing.
Heating, Cooling and Water-Heating Support
Urgent service may involve furnaces, air conditioners, heat pumps, boilers or supported water-heating equipment.
Availability depends on the system, technician schedule and the nature of the problem.
SYSTEMS WE SUPPORT
Availability is confirmed by phone for each call.
- Gas furnaces and air handlers
- Central air conditioners
- Heat pumps and dual-fuel systems
- Supported boiler systems
- Supported water-heating equipment
- Thermostats and system controls
How Much Does Emergency HVAC Repair Cost?
Emergency HVAC repair starts with a $75 diagnostic during regular hours or $99 on evenings, weekends and holidays, and you approve a flat-rate repair price before work starts. Once the cause is known, Pure Comfort explains the repair before work moves forward.
If replacement becomes necessary, free in-home replacement estimates and financing may be available for qualifying projects. Current terms and equipment incentives are confirmed separately.
Financing
Projects Over $2,000
Longer terms with interest for lower monthly payments, subject to credit approval. If replacement makes more sense, select Lennox systems qualify for 0% APR during Lennox promotions.
Free
Replacement Estimates
If replacement makes more sense, the in-home estimate is free, in writing and with no obligation.
Local Service From Streamwood
Pure Comfort is based in Streamwood and has served the surrounding northwest suburbs since 2008. Local experience helps our technicians recognize the heating, cooling, airflow and venting conditions common in homes across the service area.
Because weather and call volume change quickly, emergency scheduling is always confirmed by phone rather than promised through generic website language.
Real Reviews. Real Comfort.
When you need HVAC due to an unexpected event you want someone who not only can provide the service you need….
Great service. Very professional. They try all avenues to resolve issues with equipment. Always a pleasure to work….
Had an issue with the thermostat reading erroneously, as soon as I contacted Pure Comfort, they got back….
Our serviceman, Gene, was very responsive, professional and thorough. He explained each aspect of the issue clearly and….
I called them at 7am with no heat, the only available spot they had was in the afternoon, 5 minutes later they called….
Gene was professional, on-time, very friendly and did a thorough job inspecting our A/C unit. He also checked….
Quick and honest service and advice last minute on a Sunday. Clean crew and equipment. Gene was a knowledgeable….
Gene did not give up on the problem. It was a crazy situation but he never gave up found the problem and fixed it. Thank you….
Furnace wasnt working. Called Pure Comfort after hours and they came right out and helped me. The furnace….
Very professional, definitely knowledgeable had the furnace fixed in 10 minutes. I can honestly say I trusted Gene….
Emergency HVAC FAQs
What should I do if I have no heat?
Check the thermostat and breaker once. If the system will not operate or appears unsafe, call for availability and protect the home from freezing conditions.
What should I do if I smell gas?
Leave the house right away. Don’t flip light switches, use your phone, start a car or light anything while you’re near the smell. Once you’re a safe distance away, call Nicor Gas at 888-642-6748 or 911, and stay out until they say it’s safe. After the utility has made it safe, call Pure Comfort at 708-515-4822 to find and repair the cause.
What if my carbon monoxide alarm sounds?
Get everyone outside into fresh air and call 911. If anyone has a headache, dizziness or nausea, tell the dispatcher. Don’t go back in until the fire department clears the house. Then have us inspect the furnace, water heater and venting before you use them again. A cracked heat exchanger or a blocked flue can cause carbon monoxide.
Should I keep resetting a breaker?
No. Repeated trips may indicate an electrical or equipment problem.
Is water around the HVAC equipment urgent?
Shut the system off if water is reaching electrical components or causing active damage, then call for guidance.
Do you guarantee immediate service?
We can’t promise an exact time, but for emergency calls we typically arrive within 1 to 3 hours. Call 708-515-4822 any time, day or night, including weekends and holidays. The diagnostic is $99 on evenings, weekends and holidays.
What counts as an HVAC emergency?
No heat when it’s below freezing, any gas smell or carbon monoxide alarm, water leaking from equipment onto finished floors, a burning or electrical smell, or no cooling for someone medically vulnerable during a heat wave. For anything else, you can book online for the next available time.
Emergency HVAC Service Across the Northwest Suburbs
Based in Streamwood and serving the surrounding communities. Pick your town to see local details, or give us a call and we will tell you straight away whether your address is in range.
Not on the list? We cover much of the northwest suburbs, so call and we will confirm your address in a minute.
Call for Current Availability
Tell us what the system is doing and whether any safety condition is present. We will explain the available scheduling path.
- We tell you honestly what we can do and when
- Diagnosis comes first, then the repair is explained before work begins
- Replacement estimates are free, with no obligation
Leaking right now? Call us at (708) 515-4822 and turn the unit off until we can look at it.
Request Service or a Free Replacement Estimate
Pure Comfort Service at a Glance
| Item | Typical price or answer | Details |
|---|---|---|
| Diagnostic visit | $75 ($99 evenings, weekends and holidays) | Full-system check by a NATE-certified technician |
| Furnace repair | Most repairs $100 to $700 | Flat-rate price approved before work starts |
| AC repair | Most repairs $150 to $700 | Flat-rate price approved before work starts |
| Availability | Phones answered 24/7 | Same-day service is common |
| Service area | About 20 miles around Streamwood | Cook, Kane, DuPage and McHenry counties |
| Credentials | Lennox Premier Dealer | NATE-certified technicians, EPA 608, BBB Accredited, licensed Illinois LLC |
| Financing | 0% APR on select Lennox systems | During Lennox promotions; longer terms with interest on projects over $2,000 |
Pricing as of October 2026. Final price is quoted in writing before any work starts.
Licensed, certified and accredited
- Lennox Premier Dealer
- NATE-certified technicians
- EPA Section 608 certified
- BBB Accredited Business
- Licensed business in the Village of Streamwood
- Registered Illinois LLC
- Fully insured