Privacy Policy

Last updated: September 25, 2026

Pure Comfort Heating & Cooling (“Pure Comfort”, “we”, “us” or “our”) operates this website. This policy explains what information we collect when you use our website or contact us, how we use it, who we share it with, and the choices you have.

If you have questions about anything here, call us at (708) 515-4822 or email info@purecomfort-hvac.com.

Who We Are

Pure Comfort Heating & Cooling is a family-owned heating, cooling and indoor air quality company that has served Streamwood, Illinois and the surrounding Northwest Suburbs since 2008.

Our business address is 39 Harrison Ln, Streamwood, IL 60107.

Information You Give Us

Most of the information we hold is information you chose to give us. That includes:

• Your name, phone number, email address and service address when you request service, book an appointment or ask for an estimate
• Details about your home and equipment, such as the age and type of your system, what it is doing and what you would like fixed or replaced
• Messages you send through a form on this site, by email, by text or through social media
• Payment details when you pay for work, which are processed by our payment provider rather than stored by us
• Information you provide if you apply for financing through one of our lending partners

You do not have to give us any of this. You will not be able to book service or receive an estimate without it.

Information Collected Automatically

When you visit this website, some information is collected automatically by the site and by the services we use to run it:

• Your IP address and general location, usually accurate only to the city or region
• Your browser type, device type and operating system
• The pages you visit on this site, how long you spend on them and the page you arrived from
• The date and time of your visit

This is standard web traffic information. We use it to understand which pages are useful, to fix problems and to keep the site working.

Cookies and Tracking Technologies

This site uses cookies, which are small files stored by your browser. Some are necessary for the site to function, such as remembering what you have entered in a form. Others are set by the analytics and advertising services we use to understand how the site is found and used, and to measure whether our advertising is working.

You can control cookies through your browser settings. Most browsers let you block cookies, delete existing ones, or warn you before one is set. Blocking all cookies may stop parts of this site working properly.

Some of the services we use are provided by third parties who set their own cookies and operate under their own privacy policies. Where those services offer an opt-out, you can use it without affecting your ability to book service with us.

How We Use Your Information

We use the information described above to:

• Schedule, perform and follow up on the service or installation you asked for
• Prepare and send estimates, invoices and receipts
• Contact you about an appointment, including confirming a time window or letting you know a technician is on the way
• Answer questions you send us
• Keep a service history for your equipment, which helps on future visits
• Send maintenance reminders, seasonal service notices and offers, where you have agreed to receive them
• Improve the website and understand which pages people find useful
• Meet our legal, tax and insurance obligations

Phone Calls and Text Messages

When you call us, we keep a record of what was discussed so the technician who visits your home knows the situation before arriving.

If you give us your mobile number, we may send you text messages about your appointment, such as a confirmation or a message telling you a technician is on the way. Message and data rates may apply depending on your carrier. You can stop these at any time by replying STOP, or by telling us on the phone.

Agreeing to receive marketing calls or texts is never a condition of buying anything from us.

How We Share Your Information

We do not sell your personal information.

We share information only where it is needed to do the work or to run the business:

• Our technicians and staff, so they can carry out the work at your home
• Service providers who run parts of our business, such as our scheduling and dispatch software, our website host, our email provider and our payment processor. These providers may use the information only to perform their service for us.
• Financing partners, if you choose to apply for financing. See the section below.
• Equipment manufacturers, where a warranty registration or a warranty claim requires it
• Professional advisers, such as our accountant or insurer, where necessary
• Authorities, where we are required to do so by law, by a court order, or to protect our legal rights

If our business is ever sold or merged, customer records may transfer as part of that sale.

Financing Applications

If you apply for financing, your application is submitted to and handled by the lender, not by us. The lender decides whether to approve the application and sets the rates and terms. All financing is subject to credit approval by the lender.

The information you enter on a financing application is governed by that lender’s own privacy policy, which you should read before applying. We receive only enough information to know whether an application was approved and to schedule the work.

How Long We Keep Information

We keep service and installation records for as long as they are useful for servicing your equipment, and for as long as we are required to keep them for tax, warranty, insurance and legal purposes. Enquiries that do not lead to work are kept for a shorter period.

If you ask us to delete your information and we are not required to keep it, we will.

Your Choices

You can:

• Unsubscribe from marketing email using the link at the bottom of any marketing message we send
• Stop marketing texts by replying STOP
• Ask what information we hold about you, and ask for a copy of it
• Ask us to correct anything that is wrong
• Ask us to delete your information, subject to the records we are legally required to keep
• Ask us to stop contacting you for anything other than an appointment you have already booked

To make any of these requests, email info@purecomfort-hvac.com or call (708) 515-4822. We may need to verify who you are before acting on a request.

Depending on where you live, you may have additional rights under state privacy law. If you believe you do, contact us and we will work with you.

Security

We take reasonable steps to protect the information we hold, including limiting who on our team can see it. No website or electronic storage is completely secure, and we cannot guarantee absolute security. If a breach affecting your personal information occurs, we will notify you as required by Illinois law.

Children

This website is intended for adults arranging work on a home. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

Links to Other Websites

This site links to other websites, including equipment manufacturers, financing partners and review platforms. We are not responsible for the privacy practices of those sites. Read their privacy policies before giving them information.

Changes to This Policy

We may update this policy from time to time. When we do, we will change the date at the top of this page. Continuing to use the website after a change means you accept the updated policy.

Contact Us

Questions about this policy, or about the information we hold about you:

Pure Comfort Heating & Cooling
39 Harrison Ln
Streamwood, IL 60107

Phone: (708) 515-4822
Email: info@purecomfort-hvac.com