Heat Pump Services in the Northwest & West Suburbs
Pure Comfort Heating and Cooling installs, repairs and maintains cold-climate and dual-fuel heat pumps in Streamwood and the Northwest Suburbs. Adding a heat pump to an existing furnace typically costs $6,000 to $11,000, and repairs start with a $75 diagnostic ($99 evenings, weekends and holidays). We install Lennox variable-capacity and Bosch ductless heat pumps sized with a load calculation.
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Heat Pump Not Working?
Fast, honest heat pump repair from a family-owned Streamwood team.
- $75 diagnostic ($99 evenings, weekends & holidays)
- 24/7 emergency service, with same-day appointments available
- Trucks stocked with common heat pump parts, so most repairs are done in one visit
- Upfront, flat-rate pricing before any work starts
Time for a New Heat Pump?
Free in-home replacement estimates from a Lennox Premier Dealer.
- Good, Better and Best options with upfront pricing
- ComEd instant discounts applied where you qualify
- Financing available, including 0% APR on select Lennox systems during Lennox promotions
- Sized with a load calculation, installed and permitted
Where Would You Like to Start?
Installation, repair or seasonal maintenance. Pick the one that matches where you are.
Heat Pump Installation
Load, ductwork, electrical and controls all get reviewed before the system is specified.
Heat Pump Repair
Heating and cooling modes behave differently, so we test both before recommending a part.
Heat Pump Maintenance
A year-round system needs checking twice a year, with the readings recorded each time.
How Much Do Heat Pump Services Cost?
| Service | Typical cost | Notes |
|---|---|---|
| Diagnostic / service call | $75 | $99 evenings, weekends and holidays |
| Heat pump repair | Flat-rate, quoted up front | Common fixes: capacitors, defrost boards, sensors, reversing valves |
| Heat pump maintenance | Plans from $15/month | Twice-a-year service through our Comfort Club |
| Heat pump added to existing furnace | $6,000 to $11,000 | Dual-fuel system with matching coil |
| Heat pump with new air handler | $8,500 to $15,000+ | All-electric heating and cooling |
Prices are typical ranges for homes in our area, not quotes. Heat pumps often qualify for a ComEd instant discount of up to $2,000, taken off your invoice when a ComEd heat pump-trained contractor like us installs the system. The federal heat pump tax credit ended for systems installed after December 31, 2025. Amounts change, so we confirm what applies when we quote. See financing options.
Heat Pumps Built for Illinois Winters
Today’s cold-climate heat pumps are a practical choice for Chicagoland homes, both on their own and paired with a gas furnace. A heat pump cools in summer and moves heat into your home in winter, using far less energy than electric resistance heat. Pure Comfort Heating and Cooling installs, repairs and maintains heat pumps throughout Streamwood, Elgin, Palatine and the Northwest Suburbs.
Dual fuel: the best of both
Most of our heat pump installations are dual-fuel systems. The heat pump handles heating on mild days, and the gas furnace takes over once it gets colder, usually at a balance point around 35 to 40 degrees. The system switches automatically, so you get efficient heat most of the season and strong, steady heat on the coldest nights.
Heat pumps we install
For dual-fuel systems we typically install Lennox EL19KPV and EL21KLV variable-capacity heat pumps, or the EL18KSLV slim side-discharge model where space is tight. For rooms without ductwork, we install Bosch Max Performance ductless heat pumps that keep heating down to -22 degrees. See our Lennox heat pump lineup for a full comparison.
What a heat pump costs
Adding a heat pump and matching coil to an existing furnace typically costs $6,000 to $11,000. A heat pump with a new air handler typically runs $8,500 to $15,000 or more. Every installation includes a load calculation and a check of your ductwork and electrical service. Ask us about current utility rebates when you request an estimate.
Heat pump repair and maintenance
Because a heat pump runs in both summer and winter, it benefits from maintenance twice a year. We check refrigerant charge, the reversing valve, defrost controls, electrical parts and airflow. Common repairs include capacitors, defrost boards and sensors, and our trucks carry the parts for most of them. Same-day emergency service is available.
What Is Included With a New Heat Pump Installation?
- Load calculation and balance-point setup so the heat pump and furnace hand off at the right outdoor temperature, usually around 35 to 40 degrees.
- Ductwork and electrical check to confirm airflow and panel capacity before equipment is chosen.
- Matched indoor coil or air handler, new line set as needed, and a village permit where required.
- Pressure test and deep vacuum before charging with R-454B refrigerant.
- Controls programmed for dual fuel, defrost and auxiliary heat, then tested in both heating and cooling.
- Walkthrough and warranty registration, backed by our own labor warranty.
Read more on our heat pump installation page, or see heat pump maintenance.
Which Heat Pump Is Right for Your Home?
For dual-fuel systems we typically install the Lennox EL19KPV and EL21KLV variable-capacity heat pumps, or the EL18KSLV slim side-discharge model where space is tight. For rooms without ducts, we install Bosch Max Performance ductless heat pumps that keep heating down to -22 degrees. Compare options on our Lennox heat pumps and mini-split systems pages, or look up models at ENERGY STAR.
Learn what it means to work with a Lennox Premier Dealer, including warranty registration and Lennox ComfortShield extended labor coverage of up to 10 years.
Where Do We Provide Heat Pump Service?
We provide heat pump installation, repair and maintenance from our shop in Streamwood to homes within about 20 miles, including Streamwood, Bartlett, Hoffman Estates, Schaumburg, Elgin, Hanover Park, Roselle, Palatine, Carol Stream and Bloomingdale. See all service areas, or browse recent projects from local homes.
Common Heat Pump Questions From Local Homeowners
Do heat pumps work in Chicago-area winters?
Yes. Today’s cold-climate heat pumps keep heating well below freezing, and Bosch ductless models keep heating down to -22 degrees. Most of our customers pair a heat pump with a gas furnace so the furnace takes over on the coldest days.
What is a dual-fuel system?
A dual-fuel system pairs an electric heat pump with a gas furnace. The heat pump heats the home on mild days, and the furnace takes over automatically when it gets colder, usually around 35 to 40 degrees. You get efficient heat most of the season and strong heat on the coldest nights.
Do I need a new furnace to add a heat pump?
Not always. Many furnaces from the last 10 to 15 years can work with a heat pump if the blower and controls are compatible. We check your furnace, ductwork and electrical service during the estimate and tell you whether it can stay.
How often should a heat pump be serviced?
Twice a year, because it runs in both heating and cooling season. Spring and fall visits check the refrigerant charge, reversing valve, defrost controls, electrical parts and airflow.
Why is steam coming off my heat pump in winter?
That is usually the defrost cycle. Every so often the heat pump briefly reverses to melt frost off the outdoor coil, which can release steam and make a whooshing sound. It is normal unless the unit is covered in thick ice or never defrosts.
Will a heat pump lower my energy bills?
It depends on your gas and electric rates and the efficiency of your current system. A dual-fuel system lets the controls use whichever fuel is cheaper at each outdoor temperature. We walk through the expected operating cost during your estimate.
Considering a heat pump for the first time? We will walk through how it would work in your home before anything is quoted.
Heat Pump Options Compared
A single-stage heat pump paired with a gas furnace is the budget dual-fuel option, a two-stage heat pump adds comfort, and a variable-capacity cold-climate heat pump gives the highest efficiency through Illinois winters. We install the full Lennox line.
| Option | Cooling | Heating | Stages | Best for | Example models |
|---|---|---|---|---|---|
| Single-stage | Up to 14.3 to 17 SEER2 | Up to 7.5 HSPF2 | Single-stage | Budget dual-fuel pairing with a gas furnace | Lennox ML14KP1, EL16KP1 |
| Two-stage | Up to 17.5 SEER2 | Up to 8.2 HSPF2 | Two-stage | Better comfort at a value price | Lennox ML16KP2 |
| Variable-capacity | Up to 17 to 21.1 SEER2 | Up to 9 to 10.5 HSPF2 | Variable-capacity | Cold winters, even comfort and the lowest bills | Lennox EL18KSLV, EL21KLV, SL22KLV |
More detail on our Lennox heat pumps page.
Rebates you may qualify for
2026 utility programs for Northern Illinois homes. Amounts checked October 2026.
| Program | Equipment | Rebate |
|---|---|---|
| ComEd | Ducted heat pump, Tier 1 (15.2+ SEER2, 8.1+ HSPF2) | Up to $900 / $1,400* |
| ComEd | Ducted heat pump, Tier 2 (17+ SEER2, 8.5+ HSPF2) | Up to $1,500 / $2,000* |
| ComEd | Ductless mini-split (17+ SEER2, 9+ HSPF2) | Up to $500 / $1,000** |
| ComEd | ENERGY STAR smart thermostat with a heat pump | +$75 |
* Under / over 2.5 tons heating capacity. ** Under / over 1.5 tons heating capacity. The federal 25C tax credit ended for systems installed after December 31, 2025. Illinois income-qualified HEAR heat pump rebates (up to $8,000) are not available yet as of October 2026, and projects finished before the program opens will not qualify. We confirm the current status on your written quote. ComEd discounts come off your invoice when a ComEd heat pump-trained contractor installs qualifying equipment. Nicor Gas rebates require qualifying equipment and Nicor’s rebate application. Programs can change, so we confirm what your home qualifies for on your written quote. Programs and amounts can change, so confirm current details on the utility sites before you buy. Official details: Nicor Gas rebates · ComEd heat pump discounts.
Licensed, certified and accredited
- Lennox Premier Dealer
- NATE-certified technicians
- EPA Section 608 certified
- BBB Accredited Business
- Licensed business in the Village of Streamwood
- Registered Illinois LLC
- Fully insured